Support
Contact
For support, feedback, bug reports, or questions, email:
We try to respond as quickly as possible.
What to include
When contacting support, please include as much detail as you can:
- What you were trying to do
- What went wrong
- The link you were trying to save, if relevant
- Your device model
- Your iOS version
- Any screenshots or screen recordings that help explain the issue
Common issues
A place wasn't identified correctly
Nearr analyzes the video or post you share — what's visible, what's said, what's written, and any location clues available — to identify the real-world place or places it shows. Some videos show more than one place; when that happens, Nearr may surface more than one match. Some videos don't have enough to go on, or the wrong place gets picked.
If this happens, you can choose a different place manually, or contact support with the link so we can review it.
Notifications or nearby reminders are not working
Nearby reminders require notification permission and location permission. You can check these in your device settings:
Settings → Nearr → Notifications
Settings → Nearr → Location
If permissions are enabled and reminders still are not working, contact support.
I want to delete my account or data
You can delete your account directly from within Nearr. If you run into trouble doing that, or have another privacy-related request, email andrew.mahran@icloud.com and we'll help.
Privacy
Nearr only uses your information to provide the app's core features, including identifying and saving places, showing them on your map, and helping with nearby reminders. For more details, see the Privacy Policy.